FAQ'S
RETURNS + EXCHANGES + REPAIRS
CANCEL OR CHANGE ORDER - You can cancel or change your order within 24 hours of ordering. Please email me at hello@daniellagonsa.com
RETURNS - Unless your piece arrives to you wrong or damaged, I do not accept any returns as pieces are made to order and 100% customized. Please email me at hello@daniellagonsa.com
EXCHANGE POLICY- Currently not accepting and returns or exchanges. ALL L ORDERS ARE FINAL SALE.
REPAIRS - Complimentary repairs will be honored within 30 days of receiving your order. Customer is responsible for shipping cost. Please email and attach photos of your jewelry that needs to be repaired to gonsa.daniella@gmail.com
*INTERNATIONAL ORDERS ARE FINAL SALE - no returns or exchanges
*SAMPLE SALE ORDERS ARE FINAL SALE - no returns or exchanges
*LAST CHANCE ORDERS ARE FINAL SALE - no returns or exchanges
I ORDERED THE WRONG SIZE
RING SIZE - Contact me within 10 days of receiving your order and I will honor an exchange for the correct size. You will be responsible for shipping cost and subject to a $5 - $10 re working fee. Email is hello@daniellagonsa.com
CHAIN LENGTH - Contact me within 10 days of receiving your order and I will honor an exchange for the correct length. You will be responsible for shipping cost and subject to a $5 - $10 re working fee.
MATERIALS
METALS - I use Sterling Silver (.925), 24k Gold bath and Stainless Steel. All are nickel free and hypoallergenic, however literally everyone is different and everyone reacts different to metals.
JEWELRY CARE
STORE - Keep your jewelry in a dry, air tight space.
CLEAN - Although I use high quality metals that don't tarnish easily, all precious metals will tarnish over time with wear. Keep your jewelry looking brand new by cleaning that grime off your pieces with mildly sudsy water and dry with a non- scratching cloth. Polish using a jewelry polishing cloth.
AVOID - Try your best to not expose your jewelry to water or humidity (do not store jewelry in bathroom while showering). Remove jewelry before working out or sleeping and avoid storing your jewelry next to other metals or jewelry organizers that contain other base metals. All of these things will cause your jewelry to oxidize.
JEWELRY POLISHING SERVICE
Have a few pieces that need polishing? I'd be happy to help you out! You will be responsible for paying the shipping cost + $5 polishing fee. Contact me to schedule (only offering this for jewelry you have purchased from ONELOVE).